Privacy Policy — VIX Holiday
Effective Date: April 2024
VIX Holiday is committed to protecting the privacy of every traveller who visits or interacts with our website at www.vixholiday.com. This Privacy Policy explains how we collect, use, and safeguard the personal information you share with us.
Please note that VIX Holiday may provide links to third-party websites, including co-branded partner pages. These external sites operate independently and are not governed by this policy. We encourage you to review the privacy policies of any third-party sites you visit.
Our Privacy Promise
At VIX Holiday, our clients' trust is our most valuable asset. Keeping your information secure — and using it only in ways you'd expect — is a commitment we take seriously. Here's what we promise:
- We will protect all customer information in accordance with strict security and confidentiality standards.
- We will collect only the minimum information necessary to deliver exceptional travel services, including personalised trip planning, product recommendations, and business administration.
- Only authorised and trained employees will have access to your personal data. Any violation of this policy is subject to disciplinary action.
- We will never share your information with external organisations without prior disclosure or your consent, unless required by law.
- When we engage third-party service providers to support our operations, we require them to comply with our privacy standards and remain subject to compliance audits.
- We will keep your records accurate, complete, and up to date — and make it easy for you to access or correct your information at any time.
Information We Collect
When you register on our website or enquire about a trip, we may collect personally identifiable information including your name, address, phone number, email address, and basic device/browser details.
Important: VIX Holiday does not knowingly collect personal information from children under the age of 13. Users under 18 must have verifiable consent from a parent or guardian before submitting personal information to us.
How We Use Your Information
The information we collect is used to:
- Process travel bookings and enquiries
- Personalise your holiday planning experience
- Send relevant offers, travel updates, and service communications
- Improve our website, products, and customer support
Your Rights
You have the right to access, update, or request deletion of your personal data at any time. To do so, contact us at privacy@vixholiday.com.
This policy is subject to periodic updates. Any significant changes will be communicated via our website. Continued use of VIX Holiday's services constitutes acceptance of the current policy.
